Create Tickets from Advisories
Generate remediation tickets directly from security advisories to track vulnerability fixes in your workflow.
Use Mondoo ticketing to track the work of fixing advisories in your existing workflow. When a Mondoo space has the ticketing feature configured, any team member can create a ticket from an advisory. Creating a ticket can:
- Directly create a new Jira issue, GitHub issue, GitLab issue, or Zendesk ticket
- Send an email message to the recipient of your choice, such as a listener for your external issue tracking, ticketing, or project management software
For an overview of ticketing, read Track and Fix Findings with Ticketing.
Note: Only team members with Editor or Owner access can perform this task.
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In the Mondoo App, navigate to a space that is set up to use ticketing.
You can also select a workspace to view a subset of assets within a space.
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In the side navigation bar, under Findings, select Security, then open the Advisories tab.
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Select the advisory you want to track to open its finding page.
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Near the top-right corner, select ACTIONS > Create ticket.
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In the Create Ticket dialog, define the ticket:
- In Select Integration, choose where Mondoo creates or sends the ticket.
- Provide the external destination, such as the repository owner and name, the Jira project, or the email recipient.
- Optionally set a Title and add Notes. Leave the title empty to let Mondoo generate one from the finding.
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Select CREATE TICKET.
Mondoo creates a new ticket in the space and then creates a corresponding issue or ticket in your ticket system, or sends email to the selected recipient.