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Create Tickets from Checks

Use Mondoo ticketing to track the work of fixing failed checks in your existing workflow. When a Mondoo space has the ticketing feature configured, any team member can create a ticket from an advisory. Creating a ticket can either:

  • Directly create a new a Jira issue, GitHub issue, GitLab issue, or Zendesk ticket

  • Send an email message to the recipient of your choice, such as a listener for your external issue tracking, ticketing, or project management software

For an overview of ticketing, read Track and Fix Findings with Ticketing.

note

Only team members with Editor or Owner access can perform this task.

  1. In the Mondoo Console, navigate to a space that is set up to use ticketing.

    tip

    You can also select a workspace to view a subset of assets within a space.

  2. In the side navigation bar, under Security, select Checks.

  3. Select the check you want to track using a Mondoo ticket and a corresponding issue in your external tracking system.

    Add a ticket in Mondoo

  4. To the right of the check name, select the CREATE TICKET button and select Selected Assets to jump to the bottom of the page and see all assets affected by the advisory. (You can also select All Assets to create a ticket for all assets affected by the advisory.)

    Create a new cAW in Mondoo

  5. Check the boxes beside all the assets for which you want to track this advisory. Note that this creates a single Mondoo ticket (and therefore a single ticket in your external tracking system) for all the assets you choose. (If you want to track assets separately, create a new ticket for each asset.)

    Select the CREATE TICKET button.

    Create a new ticket in Mondoo

  6. Define the ticket:

    • In the Integration box, specify where you want Mondoo to add or send the ticket information.

    • Choose the external destination for the ticket, such as the project, email recipient, or organization and repository.

    • If you want, change the Summary (title) and add your own notes in the Additional comments box.

  7. Select the CREATE TICKET button.

    Mondoo creates a new ticket in the space and then either creates a corresponding issue or ticket in your external ticket system or sends email to the selected recipient.

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