Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
Exploitability
AV:NAC:LPR:LUI:RScope
S:UImpact
C:HI:NA:N5.7/CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:NOther