There is a XSS vulnerability in the ticket overview screens. It's possible to collect various information by having an e-mail shown in the overview screen. Attack can be performed by sending specially crafted e-mail to the system and it doesn't require any user intraction. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions.
Exploitability
AV:NAC:LPR:NUI:NScope
S:UImpact
C:HI:NA:N7.5/CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:NInjection