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Create Cases from Checks

Use cases to track the work of fixing failed checks in your existing workflow. When a Mondoo space has the cases feature configured, any team member can create a case from an advisory. Creating a case can either:

  • Create a new a Jira issue

  • Create a new Zendesk ticket

  • Send an email message to the recipient of your choice, such as a listener for your ticket, issue tracking, or project management software

For an overview of cases, read Track and Fix Findings with Cases and Your Ticket System.

note

Only team members with Editor or Owner access can perform this task.

  1. In the Mondoo Console, navigate to a space that is set up to use cases.

  2. In the side navigation bar, under Security, select Checks.

  3. Select the check you want to track using a case and a corresponding issue in your ticket system.

    Add a case in Mondoo

  4. To the right of the check name, select the CREATE CASE button and select Selected Assets to jump to the bottom of the page and see all assets affected by the advisory. (You can also select All Assets to create a case for all assets affected by the advisory.)

    Create a new cAW in Mondoo

  5. Check the boxes beside all the assets for which you want to track this advisory. Note that this creates a single case (and therefore a single ticket in your ticket system) for all the assets you choose. (If you want to track assets separately, create a new case for each asset.)

    Select the CREATE CASE button.

    Create a new case in Mondoo

  6. In the Integration box, select the where you want Mondoo to add or send the case information and provide a specific destination:

    • If you select a direct Jira integration, in the Project box, select the name of the project where you want to create an issue.

    • If you select an email integration, in the Recipient box, select where to send an email message with the case details.

  7. Edit the issue summary as you wish and select the CREATE CASE button.

    Mondoo creates a new case in the space and then creates a corresponding Jira issue or Zendesk ticket or sends email to the selected recipient.

Learn more​